Privacy Policy

Last updated: 16 October 2026

At Decoremore, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit our website, place an order or contact us.

1. Information We Collect

When you visit or shop with us, we may collect the following information:

• Personal information: Your name, email address, phone number, billing address and shipping address.

• Order information: Products purchased, order details, payment status, delivery information and transaction records.

• Payment information: Payments are processed through third-party payment providers. We generally receive transaction confirmations and related payment details; payment card information is handled by the relevant payment provider.

• Device and usage information: Your IP address, browser type, device information, pages visited, and interactions with our website.

• Customer communications: Information you provide when contacting us about an order, return, refund or other enquiry.

2. How We Use Your Information

We use your information to:

• Process and fulfil orders and payments.

• Arrange deliveries and provide order updates.

• Respond to customer enquiries and support requests.

• Handle returns, exchanges, refunds and complaints.

• Maintain website security and prevent fraudulent transactions.

• Improve our products, services and shopping experience.

• Send promotional communications where permitted by law and your preferences.

• Comply with applicable legal and regulatory requirements.

3. Sharing Your Information

We may share relevant information with trusted third parties when needed to operate our store, including:

• Shopify and other website service providers.

• Payment gateways and payment processing providers.

• Courier and delivery service providers.

• Customer support, analytics and marketing service providers where used.

• Government authorities, regulators or legal authorities when required by law.

We do not sell your personal information to third parties for their own independent marketing purposes.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep the shopping cart working, remember preferences, understand website usage and support marketing activities where enabled. You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

5. Data Security and Retention

We take reasonable measures to protect your personal information from unauthorised access, misuse, loss or disclosure. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary to fulfil orders, provide services, handle disputes and meet applicable legal, tax and accounting obligations.

6. Your Privacy Choices

Subject to applicable law, you may request access to, correction of or deletion of your personal information. You may also ask questions about how your information is used or withdraw consent where applicable.

You can opt out of promotional emails by using the unsubscribe link in the email. Transactional messages about an order may still be sent when necessary.

7. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services. Their privacy practices are governed by their own policies, which we encourage you to review.

8. Children's Privacy

Our store is not intended to knowingly collect personal information directly from children without appropriate authorisation. A parent or guardian may contact us if they believe a child has provided personal information to us.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, website, technology or applicable requirements. Any revised version will be published on this page with an updated date.

10. Contact Us

For privacy-related questions or requests, contact: